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L'Eau Calme Resort Policies

Bookings     Deposits     e-Transfers     Cancellations     Guests     Pets

BOOKING POLICY              Back to top          

  • Reservations are non-transferable

  • Days lost through late arrival or early departure will be charged at the regular rate.

  • Rates may be subject to change without notice. Rates are in Canadian funds, subject to PST and GST.

  • Guests are responsible to restore the cabin at the end of your stay to be the same as when guests arrived to the cabin.

  • In the event that the cabin is not in it’s normal state after your stay, we will charge additional fees for damage, items missing, smoke damage and including clean up inside or outside the cabin. Additional cleaning charges can be up to $150.00 and smoke/smoking related damage is $300.00.

  • Your verbal authorization to use your credit card number indicates your compliance with our booking terms and conditions.

  • Payment is required in full at check-in with cash, credit card or Interac/debit only.

DEPOSIT POLICY              Back to top

  • A deposit of 50% rental rate is required at the time of booking

  • Deposits are accepted by Visa, MasterCard, or e-transfer

e-TRANSFERS POLICY              Back to top

If a deposit is done by e-transfer we require:

  • Credit Card on file (MC/Visa), OR the full reservation amount is due at time of booking and $250.00 security deposit at check-in.

CANCELLATION POLICY              Back to top

  • Cancellation received 45 days or more prior to check-in, deposit refunded, less $50.00 service charge.

  • Cancellation received between 45 days and 2 days prior to check-in, deposit is forfeit.

  • Cancellation received up to 48 hours prior to check-in or no show, remainder of reservation charged to the credit card on file.

** In - Season Cancellation exception **

  • Cancellation received between 45 days – 7 days prior to check-in, deposit is forfeited

  • Cancellation received within 7 days of check-in or no show, remainder of reservation charged to the credit card on file

GUEST POLICY              Back to top

  • Resort Facilities are for the use of Registered Guest Only. You may invite guests, however there would be additional fees applied for overnight stays.

  • Visitors may not arrive earlier than 10:00 am and must depart no later than 9:00 pm.

  • You will be responsible for the conduct of your guests.

  • To ensure your privacy, please let us know if you will be having visitors.

  • Registered guests are only permitted to use of LCR equipment.

PET POLICY              Back to top

  • There is an additional $35.00 cost for pets.

  • Pets must be supervised at all times; they are not to be left alone in the cabin or tied to the deck area. You must bring a kennel if the pet will be left alone within the cabin for any length of time.

  • Please do not let your pets bark excessively inside or out of the cabins.

  • You must clean up after your pet inside the cabin and on resort grounds (bring “doo doo” bags).

  • Used bags should be double bagged and may be disposed of in the main garbage can on the outside of the cabin.

  • Pets must stay off of the beds, couches and/or furniture. Any damages to the furniture will be an additional charge to the guest responsible for the rental. Any linens or towels that are damaged due to excess hair, dirt or any kind of damage will be an additional charge to replace each item.

  • Pets are not permitted in the hot tub or shower. A water tap is located on the outside for rinsing pets off (if required).

  • Please know that the renters may be subject to additional charges after the cabin is inspected for any damages or additional clean up. All charges will be paid in advance and invoiced to the guest once repairs or replacements have been installed or completed and guest will be not be permitted Pet Policy privileges during future stays.

Management reserves the right to amend policies  to ensure the safe operation of the resort facilities.

If you have any questions please contact us.

     Thank you  -  LCR Management
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